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Delivery term B
This is the standard delivery time. Oligonucleotides (both unmodified and commonly modified) ordered in this delivery term are shipped within 5 business days from the day following the order receipt confirmation. The day of order receipt is defined as the business day on which the order was submitted by the customer to the system by 1 p.m. For orders sent by the customer after 1 p.m. on a given working day, the next working day is counted as the day of order receipt. The time for delivery by the carrier must be added to this time.
Delivery time B is available for all scales.
In case of a non-standard request from the customer, this period may be extended. The customer is informed of any extension of the delivery time by means of a note on the order in the My Oligo section of the Customer Portal.
Syntheses are performed according to the order in which the orders are received and in technologically relevant groups.
In case of a request for synthesis of oligonucleotides that are not in our standard offer or that are supplied by our subcontracting network, the delivery time is set between 15 and 25 working days. This is communicated to the customer via a note on the order in the My Oligo customer portal.
Delivery term A
It means that syntheses take place preferentially. In case of modified oligonucleotides, this delivery time can only be selected by prior telephone arrangement (at the phone number +420 770 316 033).
Delivery term A is available only for a maximum of 48 oligonucleotides per order, from scale 40 nmol upwards and can be selected in combination with STAND, OPC and NGS purification.
Oligonucleotides ordered in term A are shipped within 2 working days from the day following the order receipt confirmation. The day of order receipt is defined as the business day on which the order was submitted by the customer to the system by 1 p.m. For orders sent by the customer after 1 p.m. on a given working day, the next working day is counted as the day of order receipt. The time for delivery by the carrier must be added to this time.
For orders in delivery term A, the PPL carrier can be selected only if the order is sent by the customer to our ordering system by 10 a.m.
Oligonucleotides in delivery term A are charged with an additional fee of 75% of the final price of the oligo. You can find out the specific oligonucleotide prices by using the oligo calculator after logging in to the My Oligo section of the Customer Portal.
If the delivery time is extended for any reason, we will automatically invoice the customer for delivery term B. The customer is always informed about this fact.