Business terms and conditions for services with intangible output

These business terms and conditions (hereinafter referred to as “Business Terms and Conditions”) defined by business company GENERI BIOTECH s. r. o., with its seat in Hradec Králové, U Fotochemy 1763, Id. No.: 63221667, registered in the Commercial Register kept by the Regional Court in Hradec Králové, in section C, insert 8188 (hereinafter referred to as “Seller”, “we”), define mutual rights and obligations of agreement parties originated in connection or based on a purchase agreement (hereinafter referred to as “Purchase Agreement”) entered into by the Seller and another party (hereinafter referred to as “Buyer” or “customer”).

Document validity

These Business Terms and Conditions become valid and effective as of June 1, 2026, and shall remain in effect until amended or superseded. The Seller GENERI BIOTECH s.r.o. reserves the right to modify these Terms at any time. Updates shall become effective upon publication on the Seller’s official website.

Scope and applicability

These Business Terms and Conditions apply to services with intangible output.

Purchase orders

Purchase orders for services with intangible output can be sent in written form to the e-mail address sales@generi-biotech.com. Orders by telephone are not accepted. Upon accepting of the order on the Seller’s side the customer receives a confirmation e-mail containing information on accepting the order, who is responsible for managing the order and contact on a person to turn to in case of any questions.

In case of ordering through customer portal the customer receives confirmation e-mail containing information that their order (order number and date stated) has started to be processed and it is no longer possible to make any changes to it. Order workflow may be monitored upon logging into the Portal under History icon.

Purchase orders must contain the following essential information:

1. Delivery address and name of the person to deliver the goods to
2. Contact information of the person to deliver the goods to
3. Correct and accurate invoicing address including company’s Id. No. and VAT number
4. Ordered services, their catalog number and amount

In case of orders from new customers we reserve the right to demand advance payment.

Customer is fully responsible for accuracy and completeness of purchase order.

In case we are unable to fulfill any requirements stated in the order, we immediately inform the customer by phone or by e-mail and we offer an alternative solution.

Price of services

To specify the price of services with intangible outputs, the customer is entitled to request a price quote, which is valid for 60 calendar days from the date of issuance, unless otherwise stated. Alternatively, prices can be viewed after logging in to the portal.

Prices of services are stated without VAT.

Payment terms

Unless otherwise agreed, payment is due via bank transfer within 14 calendar days of the invoice date.

Invoicing and payments

Invoices are issued in CZK, EUR or USD currencies depending on the region and are payable to designated bank accounts listed for CZ and foreign countries. The Seller reserves the right to request an advance payment before processing an order in the case of an order from a new customer, an order for a non-standard item, or an order for an item of high financial value. In such cases, the delivery period specified in the order confirmation shall commence only after the Buyer has paid the advance payment, i.e., after it has been credited to the Seller’s account.

Orders with an invoicing address in the Czech Republic are invoiced:

• in CZK and with payment to an account kept at Komerční banka, account No. 584240277/0100 (SWIFT: KOMBCZPP, IBAN: CZ7601000000000584240277).

Orders with an invoicing address elsewhere than in the Czech Republic are invoiced:

• in EUR and with payment to an account kept at Komerční banka, account No. 78-7760910287/0100 (SWIFT: KOMBCZPP, IBAN: CZ3201000000787760910287),
• in USD with payment to an account kept at Komerční banka, account No. 123-2636060227/0100 (SWIFT: KOMBCZPPXXX, IBAN: CZ4301000001232636060227).

VAT and taxation

If Buyer’s invoicing address is in the Czech Republic, an invoice is always issued with the basic tax tariff. If Buyer’s invoicing address is in an EU country and the organization is a tax payer, an invoice is issued without VAT. This requires that the ordering party provides its registration number (VAT No.), which is always verified by the Seller prior to issuing an invoice.

If Buyer’s invoicing address is in an EU country and the organization is not a tax payer, an invoice is issued with the basic tax tariff.

If Buyer’s invoicing address is outside the EU, an invoice is always issued without VAT on condition that products go through customs clearing (except for invoiced services).

Order cancellation

A purchase order for services with intangible output can be cancelled before receiving a confirmation e-mail. Any possible requests to change an order are handled individually.

Service delivery term

Delivery term and form of delivery are stated in Delivery terms for individual services.

Form of delivery

The output of services with intangible output is delivered by post. If Czech Post is selected, shipping fee is calculated according to the Czech Post rate tariff.

Claims

In order to make a claim it is necessary to provide a basic description of the trouble. Claims should be sent in written form to info@generi-biotech.com.

Limitation of Liability

The Seller shall not be liable for indirect or consequential damages. Total liability shall not exceed the purchase price of the product.

Force Majeure

The Seller shall not be held liable for failure due to events beyond its reasonable control.

Data Protection and Privacy

Data is processed in accordance with GDPR. Used solely for order processing and customer service.

Governing Law and Jurisdiction

These Terms are governed by Czech law. Disputes fall under the exclusive jurisdiction of Czech courts.

Acceptance of Terms

By placing an order, the Buyer acknowledges and agrees to be bound by these Business Terms and Conditions.

Final provisions

The company GENERI BIOTECH s.r.o., as a certificate holder, declares that its products and services comply with the established requirements of Czech, as well as European, legislation, and requirements arising from European harmonized standards related to quality of product.

Wording of these Business Terms and Conditions is available at company’s webpages www.generi-biotech.com.