ENG 
CZE These business terms and conditions (hereinafter referred to as “Business Terms and Conditions”) defined by business company GENERI BIOTECH s. r. o., with its seat in Hradec Králové, U Fotochemy 1763, Id. No.: 63221667, registered in the Commercial Register kept by the Regional Court in Hradec Králové, in section C, insert 8188 (hereinafter referred to as “Seller”), define mutual rights and obligations of agreement parties originated in connection or based on a purchase agreement (hereinafter referred to as “Purchase Agreement”) entered into by the Seller and another party (hereinafter referred to as “Buyer”).
Document Validity
These Business Terms and Conditions become valid and effective as of June 1, 2026, and shall remain in effect until amended or superseded. The Seller GENERI BIOTECH s.r.o. reserves the right to modify these Terms at any time. Updates shall become effective upon publication on the Seller’s official website.
Scope and Applicability
These Business Terms and Conditions apply exclusively to in-stock products manufactured and sold by the Seller.
Purchase Orders
Purchase orders for in-stock products may be placed on the website www.generi-biotech.com, through the Customer Portal, or by email at sales@generi-biotech.com. Orders by telephone are not accepted. Upon submitting an order and accepting of the order on the Seller’s side, the customer receives a confirmation e-mail containing information that their order has started to be processed and it is no longer possible to make any changes to it.
Purchase orders must contain the following essential information:
- Delivery address and name of the person to deliver the goods to
- Contact phone number and e-mail address of the person to deliver the goods to
- Correct and accurate invoicing address including company’s Id. No. and VAT number
- Ordered items, their catalogue numbers and required amounts
In case of orders from new customers we reserve the right to demand advance payment.
We are not liable for any possible mistakes and errors in the purchase order incurred by the customer.
In case we are unable to fulfill any requirements stated in the order, we immediately inform the customer by phone or by e-mail and we offer an alternative solution.
Pricing
Prices of in-stock products are available after signing into the Customer Portal, or through an enquiry made as a registered or non-registered customer through the portal. Price quotation is valid for 60 calendar days after its issue date, if not stated otherwise. All prices listed are exclusive of VAT.
Free Samples
Free samples of selected products may be provided at the Seller’s discretion, subject to specific Terms and conditions for free samples.
Payment Terms
Unless otherwise agreed, payment is due via bank transfer within 14 calendar days of the invoice date.
Invoicing and Payments
Invoices are issued in CZK, EUR or USD currencies depending on the region and are payable to designated bank accounts listed for CZ and foreign countries. The Seller reserves the right to request an advance payment before processing an order in the case of an order from a new customer, an order for a non-standard item, or an order for an item of high financial value. In such cases, the delivery period specified in the order confirmation shall commence only after the Buyer has paid the advance payment, i.e., after it has been credited to the Seller’s account.
Orders with an invoicing address in the Czech Republic are invoiced:
- in CZK and with payment to an account kept at Komerční banka, account No. 584240277/0100 (SWIFT: KOMBCZPP, IBAN: CZ7601000000000584240277).
Orders with an invoicing address elsewhere than the Czech Republic are invoiced:
- in EUR with payment to an account kept at Komerční banka, account No. 78-7760910287/0100 (SWIFT: KOMBCZPPXXX, IBAN: CZ3201000000787760910287)
- in USD with payment to an account kept at Komerční banka, account No. 123-2636060227/0100 (SWIFT: KOMBCZPPXXX, IBAN: CZ4301000001232636060227)
VAT and Taxation
If Buyer’s invoicing address is in the Czech Republic, an invoice is always issued with the basic tax tariff. If Buyer’s invoicing address is in an EU country and the organization is a tax payer, an invoice is issued without VAT. This requires that the ordering party provides its registration number (VAT No.), which is always verified by the Seller prior to issuing an invoice.
If Buyer’s invoicing address is in an EU country and the organization is not a tax payer, an invoice is issued with the basic tax tariff.
If Buyer’s invoicing address is outside the EU, an invoice is always issued without VAT on condition that products go through customs clearing (except for invoiced services).
Order Cancellation
A purchase order for in-stock products can be cancelled before receiving a confirmation e-mail. Any possible requests to change an order are handled individually.
Delivery Terms
Delivery term and form of delivery are stated in Delivery terms for individual products listed on the website www.generi-biotech.com.
Form of Delivery and Delivery Fee
In case of purchase orders of in-stock products, the Seller selects form of delivery from the options listed below, depending on whether the products are transported on dry ice or at ambient temperature. Shipping fees are charged depending on the selected carrier, the value of the shipment, the size and weight of the shipment, and the delivery location.
Transport services
TNT/DHL: Used for dry ice shipments. TNT/DHL enables online tracking of the parcel online by tracking number. The provider of the service guarantees delivery within the Czech Republic on the next business day by 6 PM, within the EU is the shipment usually delivered within 1-2 business days.
PPL: Used for shipments send at ambient temperature. PPL offers possibility of tracking of the parcel online by tracking number. The provider of the service guarantees delivery within the Czech Republic on the next business day by 6 PM.
Information about temperature conditions of delivery and storage are stated on the shipment.
Shipments on dry ice are dispatched only Monday to Wednesday to ensure delivery by Friday.
The form of delivery abroad is selected according to the country’s available options. It is also possible to use other express transport services or air carriers.
Delivery fee for stock products transported on dry ice is listed here, delivery fee for stock products transported at ambient temperature can be found here.
Product Warranty and Claims
Products are under guarantee until their stated expiry date. In order to make a claim under guarantee it is necessary to provide in writing a basic description of anticipated and real product behavior with clear performance descriptions. Claims should be sent in written form to info@generi-biotech.com or directly to technical.support@generi-biotech.com.
Returns and Refunds
Returns are subject to prior written approval. Refunds or replacements issued only for verified defects or shipment errors.
Limitation of Liability
The Seller shall not be liable for indirect or consequential damages. Total liability shall not exceed the purchase price of the product.
Force Majeure
The Seller shall not be held liable for failure due to events beyond its reasonable control.
Data Protection and Privacy
Data is processed in accordance with GDPR. Used solely for order processing and customer service.
Governing Law and Jurisdiction
These Terms are governed by Czech law. Disputes fall under the exclusive jurisdiction of Czech courts.
Acceptance of Terms
By placing an order, the Buyer acknowledges and agrees to be bound by these Business Terms and Conditions.
Final provisions
The company GENERI BIOTECH s.r.o., as a certificate holder, declares that its products and services comply with the established requirements of Czech, as well as European, legislation, and requirements arising from European harmonized standards related to quality of product.
Wording of these Business Terms and Conditions is available at company’s webpages www.generi-biotech.com.
Declaration of Conformity and Safety Data Sheets are available to customers at sales@generi-biotech.com.