These business terms and conditions (hereinafter referred to as “Business Terms and Conditions”) defined by business company GENERI BIOTECH, s. r. o., with its seat in Hradec Králové, Machkova 587/42, Id. No.: 63221667, registered in the Commercial Register kept by the Regional Court in Hradec Králové, in section C, insert 8188 (hereinafter referred to as “Seller”), define mutual rights and obligations of agreement parties originated in connection or based on a purchase agreement (hereinafter referred to as “Purchase Agreement”) entered into by the Seller and another party (hereinafter referred to as “Buyer”).
These Business Terms and Conditions defined by the company GENERI BIOTECH s.r.o. become valid and effective as of October 1, 2018.
These Business Terms and Conditions apply to in-stock products manufactured by GENERI BIOTECH s.r.o.
In-stock products can be ordered either from the customer portal or by an e-mail sent to email@example.com. Ordering via telephone is not possible. Upon submitting an order and accepting of the order on the Seller’s side the customer receives a confirmation e-mail containing information that their order (order number, date and responsible person stated) has started to be processed and it is no longer possible to make any changes to it. Order workflow may be monitored upon logging into the Portal under History icon.
Purchase orders must contain the following essential information:
- Delivery address and name of the person to deliver the goods to
- Contact information of the person to deliver the goods to
- Correct and accurate invoicing address including company’s Id. No. and VAT number
- Ordered oligonucleotides/probes, their required amounts and purification type
In case of orders from new customers we reserve the right to demand advance payment.
We are not liable for any possible mistakes and errors in the purchase order incurred by the customer.
In case we are unable to fulfill any requirements stated in the order, we immediately inform the customer by phone or by e-mail and we offer an alternative solution.
Prices of in-stock products are available after signing into the customer portal, or through an enquiry made as a registered or non-registered customer through the portal. Price quotation is valid for 60 calendar days after its issue date, if not stated otherwise. Prices in catalogue are stated without VAT.
The seller can provide free samples of selected products under conditions specified in Terms and conditions for free samples.
Standard payment conditions for delivery of our products and services are defined as a payment via bank transfer with a 14-day due date.
Orders with an invoicing address in the Czech Republic are invoiced in CZK and with payment to an account kept at Komerční banka, account No. 584240277/0100 (SWIFT: KOMBCZPP, IBAN: CZ7601000000000584240277).
Orders with an invoicing address in the Slovak Republic are invoiced in EUR and with payment to an account kept at UniCredit Bank Slovakia (Slovensko), account No. 10 4305 8004/1111 (SWIFT: UNCR SKBX, IBAN: SK3711110000001043058004).
Orders with an invoicing address elsewhere than the Czech Republic or the Slovak Republic are invoiced:
- in EUR with payment to an account kept at Komerční banka, account No. 78-7760910287/0100 (SWIFT: KOMBCZPPXXX, IBAN: CZ3201000000787760910287)
- in USD with payment to an account kept at Komerční banka, account No. 123-2636060227/0100 (SWIFT: KOMBCZPPXXX, IBAN: CZ4301000001232636060227)
If Buyer’s invoicing address is in the Czech Republic, an invoice is always issued with the basic tax tariff. If Buyer’s invoicing address is in an EU country and the organization is a tax payer, an invoice is issued without VAT. This requires that the ordering party provides its registration number (VAT No.), which is always verified by the Seller prior to issuing an invoice.
If Buyer’s invoicing address is in an EU country and the organization is not a tax payer, an invoice is issued with the basic tax tariff.
If Buyer’s invoicing address is outside the EU, an invoice is always issued without VAT on condition that products go through customs clearing (except for invoiced services).
Cancellation of an order
A purchase order for in-stock products can be cancelled before receiving a confirmation e-mail. Any possible requests to change an order are handled individually.
Product delivery term and form of delivery
Delivery term and form of delivery are stated in Delivery terms for individual products.
Form of delivery and delivery fee
In case of purchase orders of stock products, the manufacturer selects form of delivery from the options listed below, depending on whether the products are transported on dry ice or at ambient temperature.
TNT/DHL: Used for dry ice shipments. TNT/DHL enables online tracking of the parcel online by tracking number. The provider of the service guarantees delivery within the Czech Republic on the next business day by 6 PM, within the EU is the shipment usually delivered within 1-2 business days.
PPL: Used for shipments send at ambient temperature. PPL offers possibility of tracking of the parcel online by tracking number. The provider of the service guarantees delivery within the Czech Republic on the next business day by 6 PM.
Information about temperature conditions of delivery and storage are stated on the shipment.
Shipments on dry ice are dispatched only Monday to Wednesday to ensure delivery by Friday.
The form of delivery abroad is selected according to the country’s available options. It is also possible to use other express transport services or air carriers.
All of our products are under guarantee until their expiry date. In order to make a claim under guarantee it is necessary to provide a basic description of anticipated and real product behavior. Claims should be sent in written form to firstname.lastname@example.org.
The company GENERI BIOTECH s.r.o., as a certificate holder, declares that its products and services comply with the established requirements of Czech, as well as European, legislation, and requirements arising from European harmonized standards related to quality of product.
Wording of these Business Terms and Conditions is available at company’s webpages www.generi-biotech.com.
Declaration of Conformity and Safety sheet are available to customers at email@example.com.