These business terms and conditions (hereinafter referred to as “Business Terms and Conditions”) defined by business company GENERI BIOTECH, s. r. o., with its seat in Hradec Králové, Machkova 587/42, Id. No.: 63221667, registered in the Commercial Register kept by the Regional Court in Hradec Králové, in section C, insert 8188 (hereinafter referred to as “Seller”), define mutual rights and obligations of agreement parties originated in connection or based on a purchase agreement (hereinafter referred to as “Purchase Agreement”) entered into by the Seller and another party (hereinafter referred to as “Buyer”).
These Business Terms and Conditions defined by the company GENERI BIOTECH s.r.o. become valid and effective as of October 1, 2018.
These Business Terms and Conditions apply to in-stock products manufactured by GENERI BIOTECH s.r.o.
In-stock products can be ordered either from the customer portal or by an e-mail sent to firstname.lastname@example.org. Ordering via telephone is not possible. Upon submitting an order and accepting of the order on the Seller’s side the customer receives a confirmation e-mail containing information that their order (order number, date and responsible person stated) has started to be processed and it is no longer possible to make any changes to it. Order workflow may be monitored upon logging into the Portal under History icon.
Purchase orders must contain the following essential information:
- Delivery address and name of the person to deliver the goods to
- Contact information of the person to deliver the goods to
- Correct and accurate invoicing address including company’s Id. No. and VAT number
- Ordered oligonucleotides/probes, their required amounts and purification type
In case of orders from new customers we reserve the right to demand advance payment.
We are not liable for any possible mistakes and errors in the purchase order incurred by the customer.
In case we are unable to fulfill any requirements stated in the order, we immediately inform the customer by phone or by e-mail and we offer an alternative solution.
Prices of in-stock products are available after signing into the customer portal, or through an enquiry made as a registered or non-registered customer through the portal. Price quotation is valid for 60 calendar days after its issue date, if not stated otherwise. Prices in catalogue are stated without VAT.
The seller can provide free samples of selected products under conditions specified in Terms and conditions for free samples.
Standard payment conditions for delivery of our products and services are defined as a payment via bank transfer with a 14-day due date.
Orders with an invoicing address in the Czech Republic are invoiced in CZK and with payment to an account kept at Komerční banka, account No. 584240277/0100 (SWIFT: KOMBCZPP, IBAN: CZ7601000000000584240277).
Orders with an invoicing address in the Slovak Republic are invoiced in EUR and with payment to an account kept at UniCredit Bank Slovakia (Slovensko), account No. 10 4305 8004/1111 (SWIFT: UNCR SKBX, IBAN:SK3711110000001043058004).
Orders with an invoicing address elsewhere than the Czech Republic or the Slovak Republic are invoiced in EUR and with payment to an account kept at Komerční banka, account No. 78-7760910287/0100 (SWIFT: KOMBCZPP, IBAN: CZ3201000000787760910287).
If Buyer’s invoicing address is in the Czech Republic, an invoice is always issued with the basic tax tariff. If Buyer’s invoicing address is in an EU country and the organization is a tax payer, an invoice is issued without VAT. This requires that the ordering party provides its registration number (VAT No.), which is always verified by the Seller prior to issuing an invoice.
If Buyer’s invoicing address is in an EU country and the organization is not a tax payer, an invoice is issued with the basic tax tariff.
If Buyer’s invoicing address is outside the EU, an invoice is always issued without VAT on condition that products go through customs clearing (except for invoiced services).
Cancellation of an order
A purchase order for in-stock products can be cancelled before receiving a confirmation e-mail. Any possible requests to change an order are handled individually.
Product delivery term and form of delivery
Delivery term and form of delivery are stated in Delivery terms for individual products.
Form of delivery
In case of purchase orders placed through the customer portal customer chooses preferred form of delivery from options mentioned below. If the customer does not make a choice, parcel is sent by post (if it contains products that do not need to be sent on ice) or by courier (if it contains products that must be sent on ice). In case of other products and services the form of delivery is selected by the manufacturer.
Certified mail: shipments of value up to CZK 10,000 (VAT excluded) containing goods that can be transported at room temperature are shipped as common certified mail, unless the customer chooses another form of shipping.
Packages of value above CZK 10,000 (VAT excluded) are usually delivered as registered mail.
EMS: Shipments of value up to CZK 30,000 (VAT excluded). EMS enables tracking of the parcel online by parcel number (tracking number). The provider of the service guarantees delivery within the Czech Republic on the next business day by 2 PM.
PPL: Shipments of value up to CZK 50,000 (VAT excluded). Above CZK 50,000 delivery with insurance of the parcel. PPL offers possibility of tracking of the parcel online by parcel number (tracking number). The provider of the service guarantees delivery within the Czech Republic on the next business day by 6 PM.
The form of delivery abroad is selected according to the country’s available options.
Temperature conditions of delivery, information about product storage
If a shipment contains products that must be transported on ice (i.e. freezing inserts) or on dry ice, it is shipped by an express courier. Information about temperature conditions of delivery and storage are stated on the package.
Delivery on dry ice
Shipments on dry ice are dispatched only Monday to Wednesday. Exceptionally it is also possible to send the goods on Thursday, but only after verifying with the customer that the person responsible for taking the delivery will be present at the place of delivery the next day. Goods can be shipped only to destinations where they can be delivered until Friday at the latest.
All of our products are under guarantee until their expiry date. In order to make a claim under guarantee it is necessary to provide a basic description of anticipated and real product behavior. Claims should be sent in written form to email@example.com.
The company GENERI BIOTECH s.r.o., as a certificate holder, declares that its products and services comply with the established requirements of Czech, as well as European, legislation, and requirements arising from European harmonized standards related to quality of product.
Wording of these Business Terms and Conditions is available at company’s webpages www.generi-biotech.com.
Declaration of Conformity and Safety sheet are available to customers at firstname.lastname@example.org.