Business terms and conditions for services with tangible output

These business terms and conditions (hereinafter referred to as “Business Terms and Conditions”) defined by business company GENERI BIOTECH, s. r. o., with its seat in Hradec Králové, Machkova 587/42, Id. No.: 63221667, registered in the Commercial Register kept by the Regional Court in Hradec Králové, in section C, insert 8188 (hereinafter referred to as “Seller”, “we”), define mutual rights and obligations of agreement parties originated in connection or based on a purchase agreement (hereinafter referred to as “Purchase Agreement”) entered into by the Seller and another party (hereinafter referred to as “Buyer” or “customer”).

Document validity

These Business Terms and Conditions defined by the company GENERI BIOTECH s.r.o. become valid and effective as of October 1, 2018.

Products definition

These Business Terms and Conditions apply to services with tangible output.

Purchase order

Purchase orders for services with tangible output can be sent in written form to the email address info@generi-biotech.com. Ordering by telephone is not possible. Upon accepting of the order on the Seller’s side the customer receives a confirmation email containing information on accepting the order, who is responsible for managing the order and contact on a person to turn to in case of any questions.

Purchase orders must contain the following essential information:

  1. Delivery address and name of the person to deliver the goods to
  2. Contact information of the person to deliver the goods to
  3. Correct and accurate invoicing address including company’s Id. No. and VAT number
  4. Ordered services, their catalog number and amount

In case of orders from new customers we reserve the right to demand advance payment.

Customer is fully responsible for accuracy and completeness of purchase order.

In case we are unable to fulfill any requirements stated in the order, we immediately inform the customer by phone or by e-mail and we offer an alternative solution.

Product prices

Customer has the right to demand a price quotation for price specification. Such quotation is valid for 60 calendar days after its issue date, if not stated otherwise. Prices of services are stated without VAT.

Payment conditions

Standard payment conditions for delivery of our products and services are defined as a payment via bank transfer with a 14-day due date.

Invoicing, payments

Orders with an invoicing address in the Czech Republic are invoiced in CZK and with payment to an account kept at Komerční banka, account No. 584240277/0100 (SWIFT: KOMBCZPP, IBAN: CZ7601000000000584240277).

Orders with an invoicing address in the Slovak Republic are invoiced in EUR and with payment to an account kept at UniCredit Bank Slovakia (Slovensko), account No. 10 4305 8004/1111 (SWIFT: UNCR SKBX, IBAN:SK3711110000001043058004).

Orders with an invoicing address elsewhere than in the Czech Republic or the Slovak Republic are invoiced in EUR and with payment to an account kept at Komerční banka, account No. 78-7760910287/0100 (SWIFT: KOMBCZPP, IBAN: CZ3201000000787760910287).

VAT

If Buyer’s invoicing address is in the Czech Republic, an invoice is always issued with the basic tax tariff.

If Buyer’s invoicing address is in an EU country and the organization is a tax payer, an invoice is issued without VAT. This requires that the ordering party provides its registration number (VAT No.), which is always verified by the Seller prior to issuing an invoice.

If Buyer’s invoicing address is in an EU country and the organization is not a tax payer, an invoice is issued with the basic tax tariff.

If Buyer’s invoicing address is outside the EU, an invoice is always issued without VAT on condition that products go through customs clearing.

Cancelation of an order

A purchase order for services with tangible output can be cancelled before receiving a confirmation email. Any possible requests to change an order are handled individually.

Service delivery term

Delivery term and form of delivery are stated in Delivery terms for individual services.

Form of delivery

Orders are sent by the Czech Post (EMS) that enables tracking of the parcel online by parcel number (tracking number). The provider of the service guarantees delivery within the Czech Republic on the next business day by 2 PM.

PPL: Shipments of value up to CZK 50,000 (VAT excluded). Above CZK 50,000 delivery with insurance of the parcel. PPL offers possibility of tracking of the parcel online by parcel number (tracking number). The provider of the service guarantees delivery within the Czech Republic on the next business day by 6 PM.

The form of delivery abroad is selected according to the country’s available options.

Free shipping for orders of goods exceeding the amount of 3000 EUR or 50 000 CZK without VAT.

Claims

In order to make a claim it is necessary to provide a basic description of the trouble. Claims should be sent in written form to info@generi-biotech.com.

Final provisions

The company GENERI BIOTECH s.r.o., as a certificate holder, declares that its products and services comply with the established requirements of Czech, as well as European, legislation, and requirements arising from European harmonized standards related to quality of product.

Wording of these Business Terms and Conditions is available at company’s webpages https://www.generi-biotech.com.