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Business Terms and Conditions – Custom oligonucleotide synthesis

These business terms and conditions (hereinafter referred to as “Business Terms and Conditions”) defined by business company GENERI BIOTECH, s. r. o., with its seat in Hradec Králové, Machkova 587/42, Id. No.: 63221667, registered in the Commercial Register kept by the Regional Court in Hradec Králové, in section C, insert 8188 (hereinafter referred to as “Seller”), define mutual rights and obligations of agreement parties originated in connection or based on a purchase agreement (hereinafter referred to as “Purchase Agreement”) entered into by the Seller and another party (hereinafter referred to as “Buyer”).

Document validity

These Business Terms and Conditions defined by the company GENERI BIOTECH s.r.o. become valid and effective as of October 1, 2018.

Products definition

These Business Terms and Conditions apply to custom synthesis of oligonucleotides (modified and unmodified) on demand and to real-time PCR probes.

Purchase order

Oligonucleotides and real-time PCR probes can be ordered exclusively through customer portal, either as a registered or a non-registered user. Orders for oligonucleotides with a modification that is not listed in the selection in the portal need to be consulted first.

Upon submitting an order and accepting of the order on the Seller’s side the customer receives a confirmation e-mail containing information that their order (order number and date stated) has started to be processed and it is no longer possible to make any changes to it. Order workflow may be monitored upon logging into the Portal under History icon.

Purchase orders must contain the following essential information: 

a)    Delivery address and name of the person to deliver the goods to
b)    Contact information of the person to deliver the goods to
c)     Correct and accurate invoicing address including company’s Id. No. and VAT number
d)    Ordered oligonucleotides/probes, their required amounts and purification type

In case of orders from new customers we reserve the right to demand advance payment.

We are not liable for any possible mistakes and errors in the purchase order incurred by the customer.

In case we are unable to fulfill any requirements stated in the order, we immediately inform the customer by phone or by e-mail and we offer an alternative solution.

Product pricelist

Prices of oligonucleotides and probes are available using the oligo calculator accessible after signing into the customer portal, or through an enquiry made as a registered or non-registered customer through the portal. Price quotation is valid for 60 calendar days after its issue date, if not stated otherwise. Prices are stated without VAT.

The price of a non-listed modification is available through an enquiry from the webpage related to the modification.

Payment conditions

Standard payment conditions for delivery of our products and services are defined as a payment via bank transfer with a 14-day due date.

Invoicing, payments

Orders with an invoicing address in the Czech Republic are invoiced in CZK and with payment to an account kept at Komerční banka, account No. 584240277/0100 (SWIFT: KOMBCZPP, IBAN: CZ7601000000000584240277).

Orders with an invoicing address in the Slovak Republic are invoiced in EUR and with payment to an account kept at UniCredit Bank Slovakia (Slovensko), account No. 10 4305 8004/1111 (SWIFT: UNCR SKBX, IBAN:SK3711110000001043058004).

Orders with an invoicing address elsewhere than the Czech Republic or the Slovak Republic are invoiced in EUR and with payment to an account kept at Komerční banka, account No. 78-7760910287/0100 (SWIFT: KOMBCZPP, IBAN: CZ3201000000787760910287).

VAT

If Buyer’s invoicing address is in the Czech Republic, an invoice is always issued with the basic tax tariff. If Buyer’s invoicing address is in an EU country and the organization is a tax payer, an invoice is issued without VAT. This requires that the ordering party provides its registration number (VAT No.), which is always verified by the Seller prior to issuing an invoice.

If Buyer’s invoicing address is in an EU country and the organization is not a tax payer, an invoice is issued with the basic tax tariff.

If Buyer’s invoicing address is outside the EU, an invoice is always issued without VAT on condition that products go through customs clearing (except for invoiced services).

Cancelation of an order

A purchase order for oligonucleotide synthesis and real-time PCR probes can be changed or cancelled without any costs before initiation of the manufacturing process – this period is indicated in the portal in the section with an overview of orders (available only after signing in the portal) by order status marked either as “accepted” or “in process”. If the status is higher, i.e. “manufacturing”, “partly manufactured” or “manufactured”, the order can no longer be cancelled.

Product delivery term

Delivery terms and form of delivery are stated in Delivery terms for individual products.

In case of an order for modified oligonucleotides, delivery terms correspond with the item with the longest delivery term. The provided information is only indicative and is always subject to the specific content and extent of an order.

Form of delivery

Customer chooses a preferred form of delivery from options below when placing an order. If the customer does not make a choice, goods are sent by post as follows:

Certified mail: Shipments of value up to CZK 10,000 (VAT excluded) containing goods that can be transported at room temperature are shipped as a common certified mail, unless the customer chooses another form of shipping.

Shipments of value above CZK 10,000 (VAT excluded) are usually delivered as registered mail.

EMS: Shipments of value up to CZK 30,000 (VAT excluded). EMS enables tracking of the parcel online by parcel number (tracking number). The provider of the service guarantees delivery within the Czech Republic on the next business day by 2 PM.

PPL: Shipments of value up to CZK 50,000 (VAT excluded). Above CZK 50,000 delivery with insurance of the parcel. PPL offers possibility of tracking of the parcel online by parcel number (tracking number). The provider of the service guarantees delivery within the Czech Republic on the next business day by 6 PM.

The form of delivery abroad is selected according to the country’s available options.

Free shipping for orders of goods exceeding the amount of 3000 EUR or 50 000 CZK without VAT.

Product quality control

Quality control algorithm for oligonucleotides and probes is described at www.generi-biotech.com/oligo-quality-control/

Temperature conditions of delivery, information about product storage

If a shipment contains products that can be transported and stored at room temperature, it is usually delivered by certified post without any special marking.

If a shipment contains products that can be transported at room temperature but must be stored at a lower temperature, it is usually delivered by certified mail with a distinct marking on the package indicating that the products must be stored at -20 °C upon delivery.

The My Oligo database

The MO database user is a customer of oligo products (the person on the delivery address) who has access to data on the database.

The owner of the MO database is the institution which was charged (institution on the billing address).

GB allows a MO database user to use his database in any way (instructions can be found by logging into the customer portal under the My Oligo icon) unless it violates the rights of the database owner.

In the event of a dispute over the use of the database between the user and the owner, GB reserves the right to upload the user’s database according to the instructions of the owner of the database or his / her legal successor (in case of termination).

Product claims

All of our products are under guarantee until their expiry date. In order to make a claim under guarantee it is necessary to provide a basic description of anticipated and real product behavior. Claims should be sent in written form to info@generi-biotech.com.

Final provisions

The company GENERI BIOTECH s.r.o., as a certificate holder, declares that its products and services comply with the established requirements of Czech, as well as European, legislation, and requirements arising from European harmonized standards related to quality of product.

Wording of these Business Terms and Conditions is available at company’s webpages www.generi-biotech.com.

Safety sheet is available to customers at info@generi-biotech.com.